About the service
Terms of use
Remene is intended for adults reviewing their own MRI study.
Who can use the service
You must be at least 18 years old and upload only examinations that belong to you. Do not use Remene for someone else's study.
What Remene offers
You can view the images, understand the report, talk to an assistant limited to the study's sources, and prepare a document for your doctor. You can request an AI second opinion, labelled “AI diagnostic opinion: not reviewed by a doctor”.
Responsible use
Do not try to access other people's data, upload malicious content, or bypass technical limits. Some features may be temporarily disabled if the safety or operation of the service requires it.
Availability and changes
There may be service interruptions or non-assessable results. We will communicate material changes that require new consent.
Payments and refunds
Unlocking a study is a one-time payment through Stripe, and nothing renews.
The 7-day guarantee
If Remene didn't help you with a study you paid for, tell us within 7 days of paying and we'll refund everything you paid. You don't have to give a reason, and we won't ask you to prove anything was wrong. You keep access to the study.
If something fails on our side
If something fails on our side, such as an analysis that doesn't finish even after our automatic retries, you choose what happens next: we process your study again from the start, or we refund everything you paid. This isn't limited to the first 7 days.
What doesn't count as a failure
Remene's AI works only from what you upload, and it can be wrong. These cases come from what the service is, not from a fault in it, so after the first 7 days they don't qualify for a refund:
- a finding you or your doctor think Remene missed or described wrongly;
- an analysis or opinion that differs from your radiologist's report, from another doctor's opinion, or from what you expected;
- limits that come from what you uploaded, such as photos of a screen, a cropped or compressed export, a single series from a whole exam, or a missing plane or sequence;
- limits that come from how the scan was done at the imaging centre, such as movement, metal, artefacts, incomplete coverage or a protocol that didn't suit the question;
- the wording, length or level of detail of what Remene writes.
In the first 7 days, the guarantee covers these too.
After 7 days
After the first 7 days we don't refund a study, unless something failed on our side or the law gives you more time, as below.
Your right of withdrawal
If you are a consumer in the European Union, Iceland, Liechtenstein or Norway, the law gives you 14 days from your payment to withdraw from the purchase, without giving a reason. Tell us within those 14 days and we'll refund everything you paid.
How to ask
Write to support@remene.ro, and say which study it's about and what you'd like. Refunds go back to the payment method you used, and your bank may take a few days to show them.
None of this limits your rights as a consumer under the law.
Contact
For questions about these terms, write to support@remene.ro.